FAQs

No – Adapted tricycles are zero-rated as goods for disabled people.

We cover all parts of UK, plus we have partners in Germany, Ireland, Holland, and Italy who can also assist with your enquiry.

We normally assess our clients through a home visit, but in these strange times, that is not always possible. We, therefore, have come up with a system for assessing customers remotely by way of our online questionnaire, and the use of mobile phone apps such as What’s App or Skype. Of course, there is nothing…

Your order status is updated to you via emails at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an email with your tracking details.

Your order would be delivered through DPD couriers to your doorstep.

Yes. We do take orders over the phone. The payment mode for these orders is Debit or Credit card only.

Our products are made to order therefore delivery times are between 2- 4 weeks. There are some products that we keep in reserve for urgent request, so just ask and we’ll see if we can help !

Yes we are happy to match any price you receive and further discount it by 5%.

It is always wise to involve a healthcare professional whilst deliberating a purchasing decision, however, if the right equipment has been established with your therapist and if there is a lack of availability and you wish to make a private purchase – Ability Healthcare can supply you direct. This is something you may wish to…

Please note that not all products can be purchased online as either the variations are too extensive to list on a website and/or require an assessment to establish the right specification. Therapy products in-particular, may have numerous or complex accessories and options, many of which require some one to one explanation. There is no such…